Frequently Asked Questions

About Venue Lights

Venue Lights is a trading name of Destiny Entertainments Ltd, Destiny started in 2004 as a humble DJ shop in Essex. Since then, we have expanded to become one of the leading audio-visual retailers in the United Kingdom.
Regrettably, we do not operate a physical store; however, we do have limited demonstration space available. Please contact our sales department, and they will assist you in making arrangements for your visit to experience our equipment firsthand.
Absolutely! Once your order is confirmed, don’t hesitate to reach out to our expert team for complimentary assistance in setting it up. We take great pride in our service, and that commitment extends well beyond the moment your order is placed.
I’m sorry, but we exclusively offer our equipment for purchase, and we do not provide rental or hire services.
Our warehouse and offices are currently located in West Thurrock, Essex. Please note that we no longer have a shop for customers, however, you can call our sales department arrange collection.
Yes, we are VAT registered. (GB848337300) If you are exempt from paying VAT, please contact our sales team to place your order.
Our warranty repair service is available for orders less than two years old and beyond the 60-day purchase date. Please note that this service specifically covers warranty-related issues, and we are unable to repair equipment that was not originally acquired through our company.
Certainly, we offer a tailored installation service designed to meet your unique needs. Should you need guidance or assistance with the installation process following your order placement, our experienced team is readily available to walk you through each step and address any inquiries you might have.


Absolutely, feel free to get in touch with our sales line or initiate a live chat. Our team of expert product advisors is readily available to assist with any inquiries you might have.
Absolutely, simply reach out to our sales team over the phone for assistance. Please note, however, that online orders are not available for warehouse collection.
We welcome payments through all major credit and debit cards, as well as PayPal and Klarna.
Yes, we do accept Purchase Orders, primarily from educational and governmental organisations. For more specific information, please reach out to our sales team via phone or email.
If your order has been declined, it’s likely due to a mismatch between the billing address and the registered address of the payment card. Alternatively, it could be a security measure by your bank suspecting fraudulent activity. Should you encounter any difficulties in placing your order, please contact us for assistance.
To order, simply add desired items to your basket and proceed to checkout. During checkout, select your preferred payment method, enter the necessary details, and confirm your order. You have the option to order as a guest or create an account for future transactions.
Yes, orders can be placed over the phone for both delivery and collection. Please ensure that the payment card used is registered to the shipping address as a precaution against fraud.
You can reach out to our customer service to cancel or alter your order before it’s dispatched. Our team is available from 9am to 6pm, Monday to Thursday, and from 9 am to 5 pm on Fridays, excluding weekends and holidays.
In cases where an item is not in stock, you can still place an order over the phone. Our sales representatives will handle your details and payment, providing an estimated timeframe and shipping date. We commit to dispatching your order promptly upon receipt at our warehouse and will keep you updated on the progress.
We offer financing through Klarna, which includes various plans like Buy Now, Pay in 30 Days, or Pay in Instalments. The availability of these options may vary based on the product, and they can be reviewed at the point of checkout.

Returning A Purchase

If there’s a problem with your product, please reach out to our customer service via email or phone. We’re here to help resolve any issues quickly.
If you’re not happy with your purchase, you have the option to upgrade to another product or return it for a refund. Remember, returned items must be in new condition and sent back within 60 days of ordering.
You can switch to a different product within 60 days of your initial purchase, provided the item you’re returning is unused and in its original condition.
Our returns policy lasts for 60 days from the order date. During this period, you can return items for a refund, replacement, or an upgrade. After 60 days, only the manufacturer’s warranty applies.
If your product arrives damaged or faulty, contact our customer service for a refund or replacement, as long as it’s within the 60-day period.
You can return online orders to our warehouse. Just make sure you’ve contacted customer service for an RMA number and display it on the return package.
After we receive your return, it takes about 2 working days to process. The refund should appear in your account within 14 working days, depending on your bank.
Our products come with a 2-year extended warranty, covering manufacturing defects but not user-caused issues or physical damage after delivery.


Delivery is free for orders over £30 to UK mainland and Northern Ireland. Orders under £30 have a £7.99 delivery fee.
Delivery time depends on the courier. We provide tracking for most orders, showing an estimated arrival time. If you haven’t received tracking details, please contact our customer services via telephone or our website live chat.
Once placed, we can’t change your order’s delivery address.
You can have your order delivered to a different address if your payment method passes all security checks.
We currently don’t deliver outside the UK.
For mainland UK, next-day delivery is available except on Sundays. Orders placed after 8pm Friday to Sunday will arrive on Monday at the earliest.
As long as your order hasn’t been dispatched, you can change the delivery date. Contact our customer service for details.
Sure, just give a call to our sales team, and they’ll help you with the arrangements. Remember, orders placed online can’t be picked up from our warehouse.
Shipping is free for orders over £30. Under £30, there’s a £7.99 charge. Deliveries to Northern Ireland, Highlands, and Islands take 2-3 working days.
Our main couriers are Yodel, DPD, DHL, and UK Mail. For large or bulk items, we use DX for pallet deliveries.


Ensure the plastic tab is removed from the remote, and check if the light has an IR option in its menu settings to enable remote control.
We offer various lengths of extension cables for sale on our website.
To change light colours simultaneously, connect them with DMX cables.
Refer to the manual to see if your light has static colour settings, which can be used without a DMX controller.
Connect the lights with DMX cables and set one as the master and others as slave units for synchronisation.
Black Lights work best in total darkness. Turn off all other light sources for optimal effect, and use multiple black lights in large or crowded spaces.
Ensure your DMX controller has sufficient channels to manage all your light’s DMX channels.
The choice depends on the number of lights and their profiles. Consult with a sales representative for the best option.
While XLR cables can be used for DMX, they may cause errors in the DMX show.
Our strobe lights do not have a sound-activated mode; the DMX channel on strobe lights will just alter how fast it flashes.
The main thing to check is that you have removed the transit cap and replaced with the cap that has the suction hose attached, when you first operate you will need to press and hold the button for approximately 1 minute to allow for fluid to be pumped and pulled through from the reservoir for the first time, there maybe a loud noise initially but this will stop once fluid has been pulled through and smoke is being emitted
A wide variety of fluids are available, ranging from standard options to high-density, haze, low fog. Some of these fluids are specifically designed for use with high-powered machines. Feel free to call our sales team, they will be happy to help you select the correct fluid.
Most smoke fluids will trigger fire alarms, with haze machines being less likely but still possible.
It is not possible to create coloured smoke, all fluids regardless of the colour will produce a white/grey smoke.
The majority of lasers are equipped with a key and, in some cases, an interlock mechanism. These safety features are standard for most lasers, and if they are not properly engaged or activated, the laser will not operate.
The level of control depends on the laser’s features; some allow basic modes, while others with DMX or ILDA ports offer more control.
In cold conditions, laser diodes tend to underperform, and certain colours may not function at all. To address this issue, it’s advisable to let the laser remain unplugged in a warmer environment for approximately 30 minutes before using it. If certain colours continue to remain inactive, it could indicate a potential issue with a faulty diode.
The central hook is for attaching to a motor mount, and the secondary hook is for a safety chain.
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