Our Team

The sales and customer service departments at Venue Lights are crucial to our daily operations, efficiently handling a range of tasks including system design, order processing, addressing customer inquiries, resolving delivery complications, and assisting with product troubleshooting, returns, and upgrades.

In our bustling environment, these challenging roles demand a professional approach to manage various interactions, such as phone calls, emails, and live chat conversations. Our team is known for its friendliness and product expertise.

Our sales and design executives, equipped with comprehensive product and technical expertise, will assist you in the design and installation of your lighting system. Whether it’s for a compact restaurant or bar setup, or a large-scale nightclub and touring rig, they will ensure you receive the appropriate equipment for your needs.

The diverse team in our customer service department comes from a variety of backgrounds and is adept at handling logistical challenges like issues with courier services, missed deliveries, and facilitating our unique swap-at-door exchange service. Their goal is to resolve your concerns as quickly as possible.

Venue Lights is proud of its industry-leading return and extended warranty policies, which often make our customer service team the first point of contact for our clients. We take immense pride in their ability to represent our company as approachable and efficient, ensuring any issues are resolved promptly. Their commitment to service excellence encourages customer loyalty and recommendations, further solidifying our reputation as a customer-centric business.